From Wikipedia, the free encyclopedia
Counterproductive work behavior (CWB) is employee behavior that goes against the legitimate interests of an organization. [1] These behaviors can harm organizations or people in organizations including employees and clients, customers, or patients. It has been proposed that a person-by-environment interaction (the relationship between a person's psychological and physical capacities and the demands placed on those capacities by the person's social and physical environment.)[clarification needed] can be utilized to explain a variety of counterproductive behaviors. [2] For instance, an employee who is high on trait anger (tendency to experience anger) is more likely to respond to a stressful incident at work (e.g., being treated rudely by a supervisor) with CWB.
Some researchers use the CWB term to subsume related constructs that are distinct:
Workplace deviance is behavior at work that violates norms for appropriate behavior. [3]
Retaliation consists of harmful behaviors done by employees to get back at someone who has treated them unfairly. [4]
Workplace revenge are behaviors by employees intended to hurt another person who has done something harmful to them. [5]
Workplace aggression consists of harmful acts that harm others in organizations. [6]
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